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“Most workshops hand you scripts and tell you what to say. This was different. Olivier & Darren showed me how authentic adjustments in my communication style could transform the way patients connect with me.”
CommuniCare | A Communication Masterclass.
CommuniCare isn’t another “communication course.”
It’s a practical, dentist-led workshop that helps you present treatment options clearly, ethically, and with confidence - without using scripts, pressure, or sales tactics.
Designed for dentists who want to improve treatment acceptance by improving patient understanding, CommuniCare focuses on real clinical conversations that build trust, reduce confusion, and empower patients to make informed decisions.
You’ll learn how to communicate diagnosis, value, risk, and prognosis in a way that feels natural, honest, and aligned with the way you practise dentistry.
Whether you’re discussing cracked teeth, root canals, crowns, implants, or large treatment plans, you’ll walk away knowing exactly what to say, why it matters, and how it leads to better outcomes for both you and your patients.
By the end of the workshop, you will:
Learn how to explain treatment options without overwhelming the patient.
Communicate risk ethically, without fear-based language.
Present costs and alternatives without sounding “salesy.”
Build treatment acceptance through clinical clarity.
Guide patients from uncertainty to confident decisions.
Handle common objections with care, not pressure.
Cancellation Policy.
Cancellations between 31 and 61 days prior to the workshop: full refund.
Cancellations between 15 to 30 days before course start date will be subject to forfeiture of 50% of the full amount.
Cancellations between 0 to 14 days before course start date will be subject to forfeiture of the full amount.
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8:30AM - 9:00AM | Arrival & Registration
- Coffee and tea on arrival - get your day started right.9:00AM - 9:20AM | Introductions
- A guided look at how the day will unfold and what to expect along the way.9:30AM - 10:30AM | Communication in Dentistry
- Why clinical decisions fail without clinical communication.
- How to build trust, clarity, and consent.
10:30AM - 10:45AM | Morning Tea Break10:45AM - 11:30AM | Oops! Mistakes Happen.
- Handling misunderstandings, miscommunication, and treatment errors without defensiveness or blame.11:30AM - 12:00PM | Simulation Training.
12:00PM - 1:00PM | Lunch Break
1:00PM - 2:00PM | Patient Pushback
- How to respond to objections, uncertainty, cost concerns - with empathy, not pressure.
- Understand the barriers to treatment and develop the strategies to navigate them.2:00PM - 2:30PM | Simulation Training
2:30PM - 3:00PM | Calm Amid Chaos
- Reduce anxiety - do high quality dentistry.
- Learn strategies to manage the anxious patient.3:00PM - 3:15PM | Afternoon Tea
3:15PM - 4:15PM | Simulation Training
4:15PM - 5:00PM | Beyond The Course
- Implementing everything on Monday.
- Personalised strategies, take-home tools.5:00PM - 5:30PM | Closing Remarks & Certificates and Feedback